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Resume for Paul Mitchell

 Paul Mitchell









15+ Years Experience Delivering Award winning Sales & Revenue Growth for Technology/SaaS/Cloud

Results-driven technology enterprise sales and partner career with top producer results. Presidents Club member in 2000, 2001, 2004, 2008, 2011 and 2015.  Miller Heiman strategic selling methodology into digital marketing, C-level/senior IT & Security/CISO.









WINDSTREAM ENTERPRISE – Boston, MA (Chapter 11 reorg filing 02/19)                              01/2018-PRESENT

Windstream is the 4th largest F-500 data, voice and cloud telecommunications company in the US.  1.2M customers with revenue of $6B annually.  Windstream partners with Avaya, Mitel, Fortinet, Arbor Networks, NuArx  (PCI Compliance) , VeloCloud (SD-WAN) and other national providers to deliver enterprise  technology solutions.     

Major Account Executive

Responsible for new logo acquisition into healthcare, financial, banking, retail sectors in New England.


For 2018 attained quota achievement of  80% (450K/600K goal). Average deal size $10K/month, 48 month term.


Key wins: Tuscan Brands, LL Bean, Citizens Bank, Clarks Americas, Liberty Mutual, Camden Bank



LiveAction – Boston, MA/Eastern CA (Acquired by Cisco 03/2017)                                               10/2016-04/2017

LiveAction is a global software/network performance management analytics SaaS solution specializing in real-time Netflow and SD-WAN visualization platform using machine learning data. As a Cisco invested partner, we team with Cisco and other major partners (Presidio, WWT, Dimension Data) to solve business challenges in application performance, voice/video, capacity planning and QoS configuration.                                                                                     

Regional Sales Director

Responsible for quota of $1M/2017 to healthcare, financial, banking, retail and technology sectors in New England and Eastern Canada.


For Q1/2017 attained quota achievement of  90% (180K/200K goal). Deal size $50K-$300K.


Key wins: Bose, Cigna, Staples, Boston Consulting Group and Royal Bank of Canada.


NetBrain – Burlington, MA (Acquired by Cisco 05/2016)                                                                         8/2015-10/2016

NetBrain is a global software solution, specializing in real-time visual mapping, troubleshooting and cybersecurity designed to create operational efficiencies, drive revenue, mitigate risk, drive compliance and deliver cost savings for global IT & CISO decision makers.                                                                                                                                                      

Global Account Executive

Responsible for quota of $1.5M/2015 & $2M/2016 to healthcare, financial, retail and manufactiuring sectors within F-1000

Selected Accomplishments:


During 2015, attained 110% ($1.6M) quota achievement against $1.5M goal.  Key wins: Liberty Mutual, Virgin Atlantic Air, and DBS Bank/Singapore.


Top win in 2016 YTD, Aflac Insurance, $1.1M. Quota achievement 2016: 75% (not full year)


Top 10% company wide sales achievement 2015.


Average deal size $100K-300K.


Presidents Club Award 2015, $1.6M revenue/$1.5M quota




Paul Mitchell (continued)                                                                                                                 Page 2


Ooyala – New York City, NY (Acquired by Telstra 2014)                                                                           1/2013-4/2014

Ooyala specializes in online video management, publishing, analytics and monetization, partnering with leading CDN providers Akamai and Amazon.  Our SaaS solution give content owners, broadcasters, online media publishers and consumer brands, the power to drive revenue and audience leveraging video.

Senior Account Executive

Responsible for Eastern US revenue growth for online media, broadcast, digital agencies and consumer brands.

Selected Accomplishments:


Built digital agency relationships with Cakeworks, Digitas and Pixability


In 2013, met 105% of $1M quota. 30% agency contribution.  Deal size $100K-$150K


Key wins: Staples, Mario Batali, US Lacrosse, Greater Media News, and Real Clear – Newburyport MA                                                                                                                      6/2009-1/2013

Social publishing content management SaaS platform.  Trunity integrates blogging, news, events, video content, multimedia and social networking functionality into a unified platform with collaboration, content management functionality and analytics, giving enterprises a robust and cost effective way to develop on-line content and catalyze community activity.


Founding Member/Sales and Business Development Director


Responsible for sales strategy, channel development, delivery and revenue growth of e-learning, healthcare, pharmaceutical and corporate content management platform to the enterprise.

Selected Accomplishments:


In 2010 (first full year of operations), grew revenue to $1M, exceeding quota of $800K (120%).


In 2011, met 101% of $1.4M quota, 2012 exceeded quota of $2M.


Key customer wins include Novartis, University of New Hampshire, Encyclopedia of Earth, Westfield Bank, Clemson University, Westward Pharmaceutical, Boston University.



Centrisoft corporation – Boston MA/Portland OR                                                                       2/2005-3/2009

(Acquired by Verizon Business 2009)

Emerging ASP applications performance desktop agent software provider of real-time analytics to multi-faceted vertical markets. Worked exclusively with the MCI and Verizon Business sales channels.


Eastern Region Channel Sales Director

Responsible for all aspects of sales/channel strategy and revenue growth of Verizon Business/MCI sales channel for company in Eastern US.


Selected Accomplishments:


Developed Verizon Business/MCI sales channel for Eastern Region. Responsible for training regional and global SE’s & AE’s driving revenue through Verizon Business East 20 locations/400 employees


In 4 year period, grew total revenue 300%+ in East region from baseline $1.3M in 2004 to $1.5M in 2005, $1.9M in 2006, $2.6M in 2007 and $4.1M in 2008.


Exceeded quota in each year 2005 (120%) 2006 (105%) 2007 (108%), 2008 (125%).


Largest customers include Food Lion Corporation, Aetna, CSX Transportation, Bank of America, Liberty Mutual, LL Bean.


Company acquired by Verizon Business.




Paul Mitchell (continued)                                                                                                                 Page 3


Qsent, Inc – Portland OR & Boston MA (Acquired by TransUnion 2004)                                           4/2002-12/2004

Leading ASP of dynamic, real-time telco data solutions  to Fortune 1000 corporate market involving risk management & identity assessment, customer development, and collections/fraud prevention. 

Regional Sales Executive, Eastern Division

Developed Qsent’s Eastern footprint through key relationships with data partners (Acxiom/Merkle), resellers, and end user business by promoting IQ411 real-time, integrated data solutions to customers requiring Patriot Act compliance.  Interacted with customer’s key functional areas, including marketing, account acquisition, risk management, and collections.  Key vertical markets included financial services, banking, list acquisition and database marketing.


Selected Accomplishments:



For Q4/2003, sole winner of corporate wide sales contest for months of October, November, and December with highest achievement over assigned quota. Earned Caribbean cruise and awards of $8K.


Developed  customer relationships and pilot programs with several corporate giants, including Marsh & McLennan, Time-Warner, and Pitney Bowes, as well as industry leaders I4 Commerce, 800-Mattress, Avid Technology, and GMAC Insurance.


Achieved quota and grew total revenue in 2003 ($1.2M) and 2004 ($1.6M)


Facilitated signing of Referral Based agreement with key partner, FirstLogic Corporation.


Company sold to customer,TransUnion (credit reporting agency) in late 2004



Webtrends Corporation – Boston, MA & Portland OR                                                                 12/1999-4/2002

Nationwide leader providing advanced web metrics and data log file solutions to Fortune 1000 organizations.  Annual revenues of $250M, acquired by NetIQ Corporation (2001).


Regional Sales Executive, Northeast and Canada

Quarterbacked sales team of four individual contributors for Northeast in sales of company’s top performing CommerceTrends Business Intelligence, CRM, & Security product lines, spearheading introduction to large, enterprise-level customers.  Interfaced with local, regional, and national SI’s. Applied cold calling, account development, and relationship building expertise to grow customer base.  Responsible for $2.5M team and $1.5M personal quota, with individual sales averaging $200,000.


Selected Accomplishments:


For 2001, earned largest national account with Aetna/U.S. Healthcare of $1.7M.


Generated relationships and pilot programs with impressive list of financial giants, including Fidelity, Cigna, and Travelers Property & Casualty, as well as customer relationships industry leaders Gillette, Starwood Hotels, and Hasbro.


Presidents Club/Maui attainment for 2000 and 2001, with quota attainment of 105% and 108% respectively. In 2000, ranked #2 USA with team sales of $2.5M and 120%, and #1 USA for 2001 with team sales of $2.9 M.


Only Sales Director in North American Sales Division to sell $1M of software and Professional Services in one quarter (accomplished in Q3/2001)









B.S. Business Administration  §  University of New Hampshire, Durham, N.H.

                        Miller Heiman Solution Selling 2001, Landmark Graduate 2009

                                                Proficient w/ , Marketo, O365



Resume for John Murphy

John J. Murphy

14 Depot Street, Westford, MA 01886    cell: (978) 888-1107 email:



Business Development



Professional Profile:



Outstanding interpersonal skills along with high motivation to engage, sell and achieve.


10+ years’ experience in Business Development, Sales and Account Management.


Superb verbal and written communication skills with ability to engage at all levels of business or tech.


Extremely creative with experience creating own marketing plans both traditional and social media based.


Core Competencies:



Cold Calling                                         CRM                                                      Marketing                           Social Media



Relationship Management           Account Management                   Upselling                              Presentations   



Professional Experience:



Logan Data, Inc. – Westford, MA                                                                                          May – Nov 2019

Business Development


Research and aggressively prospect to develop new business through networking and cold calling.


Establish relationships and create appointments to engage in a discovery call or a demo.


Design and implement marketing campaigns in New England area through email and live events.


Regularly attend technical Meetup events, along with industry specific tech events in New England.


Foster and grow relationships with multiple verticals.


Design and implement a strategic territory plan that expands company’s customer base.


NetBrain Technologies – Burlington, MA                

Account Executive                                                                                                                  2015-2019


Average close time for deals 6 months in a standard 2 year sales cycle.


Consistent leader for the in all key metrics.


Exceeded conversion rate from discovery call to next steps.


Develop and execute sales strategies to close enterprise organizations around the globe


Pre-Sales Solutions Engineer                                                                                                


Utilized interpersonal skills and technical knowledge to effectively demonstrate and close enterprise deals including British Telecom, Fujitsu and Royal Bank of Scotland.


Provide guidance throughout the sales process tackling the customer challenges through NetBrain use cases.


Create and deliver technical presentations and demonstrations, in an effective manor, to internal and external customers.


Consistently led SE team in number of demonstrations averaged monthly.



Akamai Technologies, Cambridge, MA                  

Provisioning Manager, Europe, Middle East, Africa (EMEA)                                               2010-2014



Directed 150 server deployment projects to Data Centers in the EMEA region


Managed entry of all data relating to project into Siebel and provide weekly update to senior management


Administered deployment and communicate power/outlet details of new Akamai racks to dependent Engineering groups


Ordered and tracked cross connects from 10G + uplinks to and between Akamai racks


Procured ipv4 and ipv6 blocks from internal network architecture as well as bandwidth providers 


Comtel Group, Waltham, MA                                            

Senior Account Manager                                                                                                       2007-2010



Analyze prospect Telecom invoicing and make recommendations for voice and data service.


Order and track bandwidth circuitry and manage delivery to customer prem.


Manage vendor performance from POP availability through delivery and turn-up of service.


Responsible for all project management and provisioning of new, and upgrades to existing voice and data network customers.


Manage vendor performance during outages and drive escalations on behalf of customer.


Responsible for largest upgrade in Comtel history, increasing customer monthly invoice by 233%. 


Education:   Northeastern University                                                                                   Boston, Ma.

Bachelor of Arts - English                                                                                                        



Resume for Rachel McHale

Rachel McHale

35 Middlesex Street

N. Chelmsford, MA 01863



Summary: A results-oriented business professional ready to take on new challenges and help your company grow.  I have extensive experience in managing employees, coordinating departments, and improving efficiency of operations.  I am passionate about helping businesses and people excel.  I’m an energetic person, always interested in expanding my horizons and exceeding professional expectations.


JVT Advisors

Operations Manager

Andover, MA


Responsible for all aspects of the daily operation of a technical recruiting firm.   Managed all accounting, human resource, administrative, customer service, and security functions.  Responsibilities included:

  • Audited and reviewed all policies and procedures for regulations and compliance.  Improved the operational systems, processes, and policies to support the organization’s mission by creating and implementing a formal Operations Manual.
  • Supervised and increased the effectiveness of Support Services (Accounting, HR) through constant improvements.
  • Completed one-off projects on an as needed basis such as implementation of an upgraded phone system, installation of an advanced contact management system, development of an improved payroll management system and management of company’s website redesign and launch.
  • Identified and managed risks, issues, and dependencies.
  • Developed compliance aides and implemented compliance strategies and reporting.
  • Researched, examined, and tracked developments in state and federal regulations.  Carried out corrective action as required.
  • Developed knowledge and understanding of the industry and shared expertise with staff.
  • Provided operational support for absent Sales Managers.
  • Performed IT Support including desktop support, the setup and tracking all employee equipment, purchasing, management, and maintenance of all company technical infrastructure including, but not limited to, corporate servers, computers, printers, wireless internet, telephone systems, etc.
  • Acted as Facility Security Officer and performed all required tasks in accordance with DSS requirements and provided training to new personnel during new employee security briefings and annual training sessions.
  • Responsible for vendor management and contracts.
  • Responsible for review and negotiation of client agreements.
  • Responsible for providing supporting documentation for initiation of contractor placements including completing background checks and all necessary forms.

Eastern Bank

Branch Manager
Banking Officer

Westford, MA


  • Responsible for the overall management of a mid-sized banking office.  Proactively guide the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.  Engage in sales and service coaching sessions with sales staff.
  • Conduct business development activities to include personal visits and outbound tele-servicing as components of overall responsibility for building commercial relationships.
  • Promote Eastern Bank through community involvement via membership in local organizations in leadership and committee positions (i.e. Business Network International, Middlesex West Chamber of Commerce, Lowell General Hospital Teamwalk for CancerCare, Lowell Plan - Public Matters)
  •  Responsible for the branch performance in areas which include, but are not limited to, overdraft management, branch schedules, audit and compliance.
  • Manage customer service levels within the branch, adhering to established guidelines.
  • Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise.  Prepare and deliver performance appraisals for subordinates.

Assistant Manager II

Platform Manager

Saugus, MA



Manage staff of twelve employees in a high-volume branch with over $225 M in deposits.


Reconciled and tracked sales production in sales database to ensure branch and employees are performing to assigned goals.


Perform weekly coaching, customer interaction surveys and daily huddles with staff.

Assistant Manager

Burlington, MA



Responsible for the efficient and profitable management of a retail banking office.


Conduct performance appraisals, quarterly coaching and annual reviews.


Interview prospective employees and train new hires to increase product knowledge and improve cross-selling techniques.


Assist the manager in new business development and maintain current relationships within the customer base.


Pro-actively sell and service customers and prospects.

Leasecomm Corporation

Dealer Marketing Representative

Waltham, MA



Responsible for approving and training new dealers to market residential/commercial finance programs to their prospects.


Created and developed finance programs for various markets and products.


Assisted in obtaining new dealers via distributors and attending trade shows throughout the US.


Liaison for marketing personnel and all departments.


Supported Vice President and six account managers.


Responsible for providing customer service for an active dealer base exceeding three hundred.


Westfield State University

Westfield, MA


  • Bachelor of Arts in Mass Communications
  • Major- Marketing Management - Minor- Psychology


Personal and professional references available upon request.

Resume for Joshua Noury

Joshua Noury

26 Ham Road

 Raymond NH, 03077

PH 603-785-5112 - Email:



A creative and dynamic professional with strong Leadership skills as demonstrated in the Military. Demonstrates meticulous attention to details in all assignments. Seeking Professional Career with Emphasis on leadership opportunities.



KITTERY Water District (Contracted Short-Term Assignment)- Laborer

May 2018-August 2018


Heavy Equipment operator.


Repairing/ replacing water mains


Assembly of piping prior to placement


Deconstruction and replacement of pavement before and after repairs


Worked in a team with to complete assignments in a timely fashion.



OCTOBER 2017-May 2018


Built custom timber frame post and beams for residential construction


Used hand tools to measure and assemble structure frames securely


Heavy machinery used to form the timber/lumber 



Merrimack NH

            August 2015 – October 2017




Built complex medical instrumentation under ISO 13485 control both in the production during Engineering/prototype phase. Instrument wiring, fluidics routing and technical electro-mechanical assembly.


Worked in an electronics environment with proficiency of digital multi meters, oscilloscopes and amp meters; awareness of ESD, FOD, high voltage, software and hardware.


Mechanical knowledge of fasteners, adhesives, coatings and material selection; worked with torque gauges, strain gauges, go no-go gauges


Lean practitioner, effectively employed pull systems on medical instrumentation production line, reducing instrument build by over 40 HPU, reducing over 200hrs of WIP and production floor space reduction of over 800sq ft.


Created VSM to identify areas for improvement, instituted visual control systems in production in order to reduce waste, ensuring prioritization of work and creating flow.  GBMP trained.



            June 2013-February 2015

Trackmen:  Duties included Building and replacing aging track, worked with Small Engines and Hydraulics.



            United States Marine Corps; Camp Lejeune N.C

            Oct 2004-Oct 2008

            0311 Infantry Squad Leader


Responsible for a 12-man squad during combat operations in Anbar Province


Responsible for a 48-man Platoon, acting Platoon Sergeant for 4 months


Deployed for two tours of duty in Iraq; Marine Expeditionary Group


Led over 200 Combat Patrols (mounted & dismounted) including vehicle check points and listening posts observation posts




      Combat Action Award Ribbon


      Sea Service Deployment Ribbon (2)


      Iraqi Campaign Medal with Bronze Service Star


      Global War on Terrorism Medal


      National Defense Service Medal


      Good Conduct Medal


      Second Award Rifle Qualification Expert Badge




Infantry Training Battalion, School of Infantry


Non Lethal Weapons and Tactics Course


Infantry Squad Leaders Course


Urban Warfare Training


Gray Belt MCMAP Marine Corps Martial Program



Graduated 2013          Southern New Hampshire University

                                    Bachelors Program

                                    Major: Criminal Justice


Dec 2011                     New Hampshire Technical Institute

                                    Associates Degree: Business Administration


Jan 2009                      Bossier Parish Community College

Major:  Business Administration 



Computer efficient in Word, Access, Excel, PowerPoint, Project, Visio, Outlook, WebEx, GoTo Meeting, Skype, Facebook, Twitter, LinkedIn, and Google apps.


Resume for Jean Lawless

Jean Lawless |


Office Manager | Administrative Assistant

Dedicated, stable, proactive, motivated and meticulous Office Operational and Administrative Assistance and Business Professional with 10+ years of hands-on experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Dynamic multi-tasker and hardworking active listener with ability to mitigate situations with clients and execute effective customer relationship management, document control, strategic planning, time management, reporting, and project management. Organized, flexible and proactive team player seeking to leverage background into an office manager or administrative assistant role for a progressive organization.


Core Competencies:

Client Relationship Management | Stakeholder Collaboration | Scheduling | Cross-Functional Communications | Conflict Resolution | Confidential Document Control | A/R & A/P | Data Entry | Research & Analysis | Reporting | Office Management | Interpersonal Communications | Quality Assurance | MS Office Suite | HTML | CSS | JavaScript | jQuery

Key Contributions


Administrative Assistance


Ensured customer satisfaction and retention by timely offering proactive resolution ideas while driving actionable responses to inquiries, concerns, or challenges.


Monitored performance and task progress to ensure optimal productivity and timely project completion.


Communicated and managed customer relationships to ensure timely completion of all work performed, invoicing, follow-ups, and customer concerns.


Collaborated with client executives to communicate schedule management, status reporting, program governance and cross-functional solutions coordination to advance shared organizational goals.


Tabulated and tracked weekly productivity to produce leadership team reports for corrective action planning or continuous improvement.


Strengthened traceability/accountability and ensured data integrity by utilizing software to manage financial and accounting activities.


Collaborated cross-functionally by conducting research, deriving analysis, producing reports, and presenting research findings for continuous improvement efforts.


Strengthened traceability by maintaining organizational filing systems for confidential records, schedules and reports to enhance data/information sharing and retrieval.


Interfaced with customers via telephone or in-person to provide effective customer service.


Eliminated workflow downtime by investigating, troubleshooting and resolving reported complaints and errors.


Office Management


Gained departmental staff trust and process buy-in to execute efficiently within office operations.


Streamlined operational efficiency by creating process improvements or directing programs for productivity.


Aided employees with customer service issues, composing correspondence, and accounting/bookkeeping.


Gained extensive office management and operations oversight expertise including budgeting and inventory.


Refined interpersonal skills gained from working with executive teams, diverse colleagues, and high-end clientele including stakeholders, board members and C-level executives.


Recognized for sustaining a history of orchestrating and executing successful management/administrative support processes and procedures designed to increase the efficiency of business operations, heighten team member productivity and moral, and ensure customer retention.


Supervised employees, delegated tasks, scheduled manpower and monitored performance to drive productivity.


Trained new staff members on best practices, operational protocol, and tactics to maximize performance.


Spearheaded multiple concurrent administrative/office projects throughout the entire life cycle including scoping, requirements gathering, client relations, leadership, conflict resolution and updates to ensure on-time completion.

Professional Work History

Administrative Assistant/Sales Associate | Compass Real Estate | Boston, MA | 2018-Present

Administrative Assistant/Leasing Representative | Signature Management | Boston, MA | 2017-2018

Member Service Representative | MIT Federal Credit Union | Cambridge, MA | 2015-2017

Sales Representative (Part-Time) | L.L. Bean Inc. | Dedham, MA | 2011-2015

Executive Assistant to the CFO (Contractor) | Daley & Associates | Boston, MA | 2013-2014

Administrative Assistant/Leasing Representative (Part-Time) | Newman & Company | Boston, MA | 2009-2011

Data Entry/ Administrative Assistant | Burke Distributing Corporation | Randolph, MA | 2000-2009

Education, Training, Certification & Affiliation

Bachelor of Science, Information Systems Science, Salve Regina University

Real Estate Salespersons Licenses, State of Massachusetts 2018

Front End Web Development Coursework, General Assembly 2017 | Integrity Service Coursework

Member, Greater Boston Association of Realtors | National Association of Realtors

Resume for Charisse Sebastian

Charisse Michelle Sebastian

617 323-6528 Char-Sebastian@ATT.Net


Troubleshooting | User Training | Customer Service | Collaboration | Communications


As an IT specialist, I use passion, experience, training, collaboration, creativity, empathy, developing rapid and accurate durable solutions, proactively identifying root causes and ability to communicate, conveying complex technical issues into understandable language. Doing whatever it takes to help users be more effective with technology. With a deep intellectual curiosity, I always look to improve on my skills through training and industry groups' participation.


¨ Analytical troubleshooting ¨Cultivate a positive customer service focus with users ¨ Clear and concise documentation ¨ User training: ad hoc, individually, and groups ¨ Comprehensive asset management ¨Vendor management: effective and proactive over site


APPLICATIONS:Microsoft Office to Ver 2016 / Office 365, Internet Explorer, Adobe Acrobat / Reader, Visio, Chrome, Firefox, Active Directory, Techsmith SnagIt, Screen Capture, Remedy, Service Now, Spiceworks help desk ticketing / call management systems

REGULATORY COMPLIANCE:Mass. Data Privacy Law- 201 CMR 17.00 / Chap 93a-h, Familiar with GDPR

CONNECTIVITY:Windows 2008 R2 / 2012 Server, 10 / 7 workstation, DNS, DHCP, computer networking

OPERATING SYSTEMS / UTILITIES:Windows workstation 10 / 8X / 7, 2008 R2 Server, Bomgar and Connect Wise Remote Desktop, familiar with Linux (various versions) Mac OS X to Mohave, Taske Customer service management, Zoom Teleconferencing and Avaya Soft phones. Proficient in virus protection and computer / information security, Anti-malware (Malwarebytes, Hijack This) Process Explorer,

HARDWARE:PC desktops / laptops / mobile devices (including Android, iOS) peripherals: SSD / hard drives RAM Memory, NIC's, fax / photocopier / printers and AV projectors

CERTIFICATIONS:Massachusetts Teacher Certification: Computers and Networks




Established and maintain 83% closure rate on first call, 93% closed in two hours or less. Examples include:


Troubleshot an issue with a user not being able to read Word documents edited on co-worker's workstations


Proactively developed a solution: a large-scale issue trying to download / install updates with Windows 10 / 8X / 7 SP1, Windows Server 2012 / 2008 R2 Update recently "in the wild," causing systems to scan for days with nothing happening. I then posted the solution to three Internet sites to help others in the IT community


I used the Windows 10 pre-install procedure to troubleshoot a failing Windows 7 system


Troubleshot an issue with an IBM X345 Server and Windows Server 2008 with a hard drive error.


Creative troubleshooting and repair of a broken laptop: the client was desperate to get her system operational. The manufacturers authorized service center said was not repairable


Troubleshot to conclusion, defective security certificates on a Mac client workstation



By treating a user with respect, asking questions and listening, resolved a sporadic issue with her computer converting a problem user into a trusted relationship.



Retained to work on a cross functional team, initially handling the data and technology for a local non-profit planning the first year of an annual conference with 3 months lead time, resulting in an 86% satisfaction rating


Troubleshot to resolution colleague workplace network with enterprise wide viral infection.



Initiated renegotiation that cut costs over 32%, on contract terms involving upgrades and user training on a vendor enterprise SW application support contract


Initiated negotiation with vendor tech to reduce cost of an Intermec printer replacement main board by 25%%



Exceeded 1st quarterly goals review by 21% in 45 days


Page 1 of 2

Charisse Sebastian                                                       617-323-6528


SYSTEM SUPPORT SPECIALIST,Spectrum Computer Support, Newton, MA.                       2007 – Present

Identification, research, resolution of technical problems, installation, troubleshooting and support to users on a variety of technical applications, desktop PC’s / Windows and Mac endpoints hardware, software, system OS and Active Directory issues. Provide phone, remote walk-up and desk side support, escalation of issues when necessary, tracking/reporting of requests and issues, manage requests for new hires / terminations, office moves, etc. Conduct training of staff including any new hires on device basics, common applications and assist in rollouts of new technologies. Customer service focus including creating knowledgebase documentation for IT solutions for users and IT admin, training on a contract and per diem basis. Maintain callback rate below 3%.


Per diem onsite desktop support for Barrister Global Services on workstations, connectivity and printers


Contract Desktop support at Fresenius Corp. part of a 10 member team supporting approx 10,000 users locally and nationwide with system set up and configuration, walk up, remote and desk side support. Handling an average of 8 incidents daily on Windows 10, 7 and Mac book laptops, both hardware and software.


Desktop, Support; server administration, Fenway Health Center: 130 node, 5 server, 120-user network


Contract desktop / user support, Reebok Corp. on a 700 workstation PC / Mac Windows / Intel workstations


Network Administrator, Picker Institute (Beth Israel Deaconess Medical Center): Provided user support, server administration, backup maintenance. Developedand executed migration from Word Perfect to Microsoft Office covering about 100Gig of data. Standardized document template conversion / rollout


Project Management for a business client to evaluate and select a database management application, computerize 3000 client records, implementation and user training


As part of a team, contract technical support relocation for 120 user, 200 system network corporate LAN. Completed over a two day weekend with "Tour the floor" follow up desktop support the Monday after


Work with vendors on behalf of clients for capital asset acquisition and manage their technology assets. Including negotiating with a vendor for a 3300.00 laptop including shipping and extended warranty, saving 57%


Act as Critical Software Liaison & SME explaining terms and technology to diverse audiences


Instructor, Network Technology/Support certificate course at Women’s Technical Institute


Developed / administered on-site user training on Legal Database Products for Thompson Publishing

IT SUPPORT TECHNICIAN, Artel Video Systems, Westford, MA                                          2006 - 2007

Administered desktop support/end user operations, HW/SW/user support on a 45 station, 10 server mixed Windows OS network, including production floor WS’s, MS Exchange, Active Directory, phone system administration, user training, product evaluation, AV meeting support, vendor management and purchasing.


Initiated and maintained technology capital assets, consumables and license inventories


Proactively developed a helpdesk call log with tracking to record call resolutions and detail operations


Proactively developed a database of network attached printer consumables, listing part numbers, prices and cost per copy analysis to facilitate re-ordering and price comparisons on proposed purchases


¨ Lenovo Learning Online Certification Course for endpoints, network and connectivity              In process

¨Pursuing (50% complete) degree in Computer Systems, Mass Bay College, Wellesley, MA    In progress

¨ Courses/workshops: Connectivity/Protocols/Infrastructure, Win PowerShell, Malware/

Security, Applications, Troubleshooting, Active Directory, Systems Management.                      Ongoing

¨ Windows Azure, Containers, Docker, PowerShell, Microsoft and Boston Windows Server Group     2017

¨ Windows Server 2016, Microsoft and Boston Windows Server Group                                              2016

¨ Windows 10, Microsoft and Boston Windows Server Group                                                            2015

¨ Windows PowerShell, Microsoft and Boston Windows Server Group                                               2014

¨ Insight Seminars level III grad: professional development including teamwork and leadership           2014

¨Windows Deployment Services, Microsoft and Boston Windows Server Group                                 2014

¨ Windows Server 2012; Microsoft and Boston Windows Server Group                                              2013

¨ Group Policy Deep Dive; Microsoft and Boston Windows Server Group                                           2011

¨ Virtualization IT Camp, Microsoft, Regis College and Boston Virtualization Group                            2011

¨ Mentoring in New Times (MiNT) Women's Leadership and Technology Consortium                        2003


¨Boston Network Users Group (BNUG) board member ¨ Boston Windows Server Group (BAWSUG) ¨ Virtualization Group (VIRTG) ¨ PowerShell Group ¨ Boston Foundation Funding Partnership Board of Advisory Affairs ¨ Volunteer counselor, crisis hotline


WIND / South Feb 2018: “Use the Power of Your Computer in Job Search.”

Boston Network Users Group (BNUG) Dec 2016 Examination and Resolution of the Win Update Problem

Page 2 of 2

Resume for Brittani Cruz

Brittani Cruz

71 Pond Street

Leominster, Ma 01453

(978) 340-5258





A full-time position that utilizes my experience within the hospitality and service industries, allowing for growth and learning along the way.



Associate's Degree in Human Services

University of Phoenix


Bachelor's Degree in Human Services and Management

University of Phoenix




Regional Marketing Director, UNO Pizzeria and Grill, Boston, MA 10/2017-present


  • Oversee a 12 store region and assist in sales building plans and initiatives 
  • Maintain community relationships in an effort to continually build sales opportunities
  • Evaluate weekly production data and evaluate where our opportunities are
  • Manage store level marketing coordinators and guide them through sales building
  • Manage reporting for sales production on multiple levels
  • Change tactics often in order to compete in the market
  • Manage 18 Facebook and Instagram pages, constantly updating with marketing initiatives
  • Handle all community relations for stores within region


Sales and Revenue Manager, Boxboro Regency Hotel & Conference Center, Boxborough, MA 12/2016-10/2017


  • Evaluate actualized revenue and come up with strategies to improve overall hotel revenue opportunities
  • Compile 90-Day Rooms and Catering Forecast for Hotel Production
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Room Master and Delphi and manage inventory
  • Manage Minimum Rates in Delphi
  • Change rates as needed for our property in Room Master and iHotelier
  • Manage all third-party rates, such as, Expedia, Priceline, Hotwire, and
  • Handle the Tour & Travel and Sports Market



Business Travel Sales Manager/ Revenue Manager, Holiday Inn Boxborough, Boxborough, MA 12/2015-12/2016


  • Keep in contact with all account contacts and give them monthly reviews of their production
  • Evaluate the area for potential new accounts/businesses to invite to travel with us
  • Host weekly manager’s reception for our corporate and transient travelers
  • Evaluate weekly production data and evaluate where improvement can be made
  • Load group blocks into Opera and Room Master Reservation systems for all sales managers
  • Participate in weekly revenue call with our Regional Revenue Manager to discuss and determine rate strategies
  • Change rates as needed for our property in Perform and Holidex
  • Book small functions under 50 people as well as short term business
  • Handle the Tour & Travel and Sports Market



Front Office Manager, Holiday Inn Boxborough, Boxborough, MA 1/2015-11/2015


  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Construct the projected forecast for the rooms division team weekly, which is utilized for their weekly scheduling needs
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Followed the brands guest scores and came up with ways to improve them based on improvement areas
  • Balance inventory as necessary to accommodate the customer



Executive Housekeeper, Holiday Inn Boxborough, Boxborough, MA 2/2013-1/2015


  • Department leader with multiple employees
  • Coordinate weekly schedules based on business needs of the hotel, all of which could change at any given time
  • Conduct interviews for potential additions to staffing based on business needs
  • Coordination and purchasing of all supplies and materials needed within the department
  • Organize and maintain a neat and orderly work environment
  • Compile final reports for different ways to help save money throughout the department and hotel
  • Maintain a positive work environment and be a constant positive example for the employees
  • Ensure that morale within the department and throughout the hotel is positive
  • Organize and maintain records of all documents relevant to scheduling and business volume
  • Oversaw the engineering department for several months and coordinated a multitude of building repairs, as well as, coordinated all scheduling and ordering



Local Store Marketing Coordinator, Uno’s Chicago Grill, Leominster, MA 12/11-present

  • Coordination and implementation of marketing efforts as directed from corporate office
  • Team leader and liaison with local schools to help their fundraising events in conjunction with Uno’s
  • Direct line sales and community representative for Uno’s within the surrounding communities to update other businesses on the benefits of partnering with Uno’s for various events for both networking and fundraising
  • Organize and maintain master records for scheduling of events and contacts Working with local officials in order to promote local events and opportunities
  • Compile final reports for fundraising sponsors and for documentation with the Uno’s corporate office



Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Office, and Internet



Beth Colson

General Manager, UNO



Barry Hillerstrom

Regional Director, UNO



Lori Lamothe

Hotel Controller



Resume for Matthew Morin

Matthew Morin

Londonderry, NH ǀ (603) 351-8255 ǀ


Southern New Hampshire University                                                                                                                                        August 2017

Bachelor of Science in Business Studies, Concentration in Sports Management         

Professional Experience

Account Manager- Consoles Insurance Agency Peabody, MA                                                                                                                April 2018- January 2019


Manage assigned book of business dealing with small business under 10K in premium


Obtain new business as necessary


Communicate with client via email/telephone regarding renewals, endorsements, etc.


Quote New Business with carriers online and through email as well as remarket business


Account Manager/Coordinator – NFP Property & Casualty Services Bedford, NH                             September 2017-February 2018


Manage the assigned Boston/Bedford small commercial lines accounts totaling under 10K in premium


Coordinate the CA book of business and work with account managers on renewals, quotes, and servicing

Assistant Account Manager - Hub International Wilmington, MA                                                              January 2016 – September 2017


Coordinated the handling of assigned commercial insurance accounts with the Account Executives/Producers


Provided support to the Account Manager/Producer on at least 15 pre-renewal processes on a monthly basis


Managed anywhere from 50 to 75 accounts to ensure accuracy which equaled over $10 million in revenue


Developed complete familiarity with all forms and paperwork including their intent and purpose


Implemented quality control process to ensure excellent customer service and quality product by completing audits of account manager accounts and completing checklists on each reviewed policy to ensure accuracy

Branch Sales/Service Rep I - Enterprise Bank, Tewksbury, MA                                                                  December 2013 – January 2016     


Worked with bank customers to resolve requests/concerns and maintain cash drawer limits


Assisted customers in the purchase of treasurer’s checks, money orders, traveler’s checks, savings bonds and other account transactions as needed


Opened and maintaining new accounts, taking loan applications, closing loans, helping achieve branch goals


Filled in as Branch Service Manager when needed

Branch Manager Trainee - Hertz Corporation, Salem, NH                                                                        February 2013 – November 2013


Supported success of location sales and margin goals by achieving individual sales and customer service goals


Upheld company standards by ensuring cars are presentable to customers

Resume for Russ Thorgerson


Resume for Sam Helou

 93 Henry Law Avenue, Dover, NH 03820 Tel (973) 932-9600, Email:
• Developed strong communication and organizational skills 
• Acquired clerical and administrative experience through variety of professional and volunteering duties
• Gained clinic and outpatient experience and developed excellent customer service skills
• Acquired knowledge of the electronic medical record system
Night Auditor / Front Desk Clerk (April 2016- Present)
Hampton Inn Portsmouth Central, Portsmouth, NH
• Check In and Check Out Guests.
• Provide Excellent Customer Service.
• Process the Audit and accounting work for the night and print all the required paper work.
Night Auditor (November 2016 – August 2017)
Residence Inn Waterfront, Portsmouth, NH
• Provide excellent customer service.
• Work on Fosse and on different spreadsheet.
• Check in and check out people and utilizing my skills.
Night Auditor (October 2015 – November 2016
Microtel Inn and Suites, Dover, NH
• Checking in people and making sure the lobby is well maintained.
• Count the cash in the drawer and in the bank.
• Process the end of day work and reserve rooms if needed.
Administrative/Clerical Volunteer (August20 13 – July 2014)
Johns Hopkins Bayview Medical Center, Baltimore, MD
• Perform various receptionist and clerical work in outpatient physician offices
• Create and assemble admission folders at the Care Center
• Filed and organized binders and policies in preparation for the CARF survey at the Care Center
Historian for Student Government Association (SGA) 
Berkeley College, Woodland Park, NJ 
• Planned and coordinated events while maintaining accurate records of all events 
• Created PowerPoint photo slide show for the events. 
Event planner for Resident Hall Association (RHA) 
Berkeley College, Woodland Park, NJ 
• Participated and assisted in community fund raising events including the AIDS walk event in New York 
• Planned, organized and coordinated events including community service events such as blood donation activities and feeding the poor 
• Berkeley College, Woodland Park, NJ 
Bachelor of Science in Business Administration with a concentration in Management, March 2011. 
President’s list- one semester, Dean’s list- two semesters
• Berkeley College, Woodland Park, NJ 
Associate in Applied Science in Information Systems Management, June 2009. 
Dean’s list- one semester
• Proficient in Microsoft Word, Excel, PowerPoint, Access, Publisher and Web designing.
• Windows 95, 98, XP, Vista, Windows 7,  8 and 10, LAN and WAN options, workgroup computing, 41 WPM.
• Trilingual: Fluent in English French, and Arabic.